"Where's my order?" all day
Order updates, invoice copies and price questions arrive by email and phone, and someone has to look each one up.
ServicesCustomer portal development
A customer portal that answers “where’s my order?”
We build secure client portals where your customers can track orders, pay invoices, download documents and reorder on their own, any time. Fewer emails for your team, and a better experience for the people who pay you.
5.0 from 69 reviews
100+orders delivered
UK Ltdregistered in London
Connects to
XeroQuickBooksSageStripeGoCardlessShopifyHubSpotSalesforceGoogle DriveSharePointSlackGmail
01Sound familiar?
Your inbox is the portal.
If customers have to email you to find out anything, your team spends its day answering the same five questions.
Invoices get chased by hand
Without a place to see and pay invoices, payment depends on someone remembering to send a reminder.
Documents live in old emails
Contracts, spec sheets and certificates get sent once, then lost, then requested again and again.
Reorders need a phone call
Your best customers order the same things every week, and still have to call or email to do it.
A portal your customers can use on their own fixes all four. Usually live in 4 to 8 weeks.
See what we build02What we build
Everything your customers keep asking you for.
We start with the questions your team answers most often, then give customers a simple place to answer them on their own.
TRACKINGLive
Order and job tracking
Customers see exactly where their order, project or case is, with updates sent automatically at each step.
INVOICESPay online
Invoices and payments
Every invoice in one place, synced from Xero or QuickBooks, with card and bank payments that mark themselves as paid.
REORDERINGTwo taps
Self-serve ordering
Customers reorder their usual in two taps, with their own prices, delivery days and cut-off times built in.
DOCUMENTSAlways current
Documents and files
Contracts, certificates, spec sheets and reports, always the latest version, with a record of who downloaded what.
MESSAGESIn one thread
Messages and requests
Questions and change requests live next to the order they relate to, not buried in someone's inbox.
LOGINSPer customer
Logins for each customer team
Each customer only sees their own data, and can add their own team with the right permissions. No shared passwords.
03How it works
No mystery. Just four clear steps.
You always know what's being built, what it costs and when it ships. That's the whole point.
STEP 0115 min
A quick, free call
Tell us what's not working. We ask a few questions and tell you honestly if we're the right fit.
STEP 0248 hours
A fixed quote and plan
A clear scope, timeline and price, split into milestones. You only pay as each one is delivered.
STEP 03Weekly
Build, with weekly previews
A working link every week so you can click through, comment and steer. No big reveal at the end.
STEP 04Launch
Launch, handover, support
We launch it, show your team how it works and hand over everything. Ongoing support if you want it.
04Related work
Built for the customers you keep.
A sample build that shows the approach, and a product of our own with real customer accounts.
Kestrel Supply
A sample portal for a wholesale supplier: live order tracking, invoices synced from Xero, one-tap reorders and a message thread with the account manager.
PolyMonit
PolyMonit is our own product. Every subscriber has their own login, settings, alerts and billing, the same building blocks a customer portal needs. It has paying subscribers in 20+ countries. Read the case study
05Questions
Portal questions.
What people usually ask before we build a portal for their customers.
Still unsure?Email support@qoreonlabs.com
Can it connect to our accounting or order system?
Usually, yes. We connect to tools like Xero, QuickBooks, Sage, Shopify, HubSpot and most systems with an API, so orders and invoices appear in the portal without anyone retyping them.
Will our customers actually log in?
They will if it saves them time. We keep sign-in simple, often with a one-click email link instead of a password, and we make the first screen answer the question they usually email you about.
Can each customer only see their own data?
Yes. Every customer account is kept separate, and inside each account you can give people different roles, such as an owner, a buyer with a spending limit or a read-only viewer.
How much does a customer portal cost?
Every project gets a fixed quote after a free 15-minute call. Cost depends mostly on how many systems we connect to and how many features customers need on day one.
How long does it take?
Most customer portals take 4 to 8 weeks. We often launch with a small group of friendly customers first, then roll it out to everyone once the feedback is in.
Can it use our brand and our own web address?
Yes. The portal uses your logo, colours and a web address like portal.yourcompany.com, so customers see it as part of your business, not a third-party tool.
06Start a project
Tell us what customers ask you for.
A few lines is plenty: who your customers are and the questions they ask most. We'll reply within one business day with honest advice and a clear next step.
- 1We reply within one business day
- 2A free 15-minute call to scope it
- 3A fixed quote and plan within 48 hours
Emailsupport@qoreonlabs.com
Phone+44 7883 302 109
Registered office71-75 Shelton Street, London WC2H 9JQ
Project enquiry
Prefer a detailed brief? Use our quote form.